Refund & Cancellation Policy

Rallia facilitates event hosting, ticketing, deposits, and subscriptions. This Refund and Cancellation Policy (“Policy”) explains the refund terms, eligibility, and procedures for both event attendees (Guests) and event organizers (Hosts).

1. Guest Event Tickets

Rallia allows Hosts to sell paid tickets to their events.

• Host Discretion: All refund and cancellation terms for event tickets are established and managed directly by the event Host. Rallia does not enforce a platform-wide ticket refund policy.
• How to Request: Guests seeking ticket refunds must contact the event Host directly. Hosts have the authority and tools within their payment dashboard (e.g., Stripe) to issue full or partial refunds.
• Cancelled Events: If a Host cancels an event, they are responsible for issuing refunds to all ticket holders. Rallia is not liable for ticket costs in the case of host cancellations or rescheduled gatherings.

2. Refundable Deposits

Hosts may configure events with refundable deposits to encourage attendance or coordinate registries.

• Release Criteria: Deposits are collected prior to the event and held securely by the payment gateway. They are released and returned to the guest after they check in at the door or at the discretion of the Host.
• Forfeiture: If a guest fails to attend or cancels their RSVP after the deadline configured by the Host, the deposit may be forfeited to the Host.
• Processing Times: Once released by the Host, deposit refunds typically take 5-10 business days to appear on the guest's bank statement, depending on standard card network processing times.

3. Rallia Host Subscription Plans

Hosts may upgrade their account to a Premium subscription or buy per-event upgrades.

• 14-Day Guarantee: We offer a 14-day money-back guarantee for all new Premium subscription upgrades. If you are not satisfied with Rallia Premium, you can contact us within 14 days of upgrade for a full refund.
• Cancellation: You can cancel your Premium subscription at any time. Upon cancellation, your account will remain Premium until the end of your current billing period, after which it will downgrade to the Free plan.
• Chargebacks: Disputing a charge with your bank without contacting Rallia support first may lead to immediate suspension of your host account.

4. Stripe and Platform Fees

Paid guest tickets are not available in the public beta. If paid host plans become available through SnapSolve, the checkout will show the applicable cancellation and refund terms before purchase.